Who We Are
Joel’s Replacement is a window and door replacement company serving London, Ontario and surrounding areas. Our website address is: https://joelsreplacement.com
What Information We Collect
Contact Form Information
When you submit our contact form or request a quote, we collect:
- Joel Moradel
- +1 (519) 694-4273
- info@joelsreplacement.com
- 380 Wellington Street, London, ON, N6A 5B5
Phone Inquiries
When you call us, we may collect:
- Joel Moradel
- +1 (519) 694-4273
- info@joelsreplacement.com
How We Use Your Information
We use the information you provide exclusively for:
- Responding to your inquiries
- Scheduling consultations
- Preparing accurate quotes for your project
- Following up on your window and door replacement needs
- Providing customer service related to your project
Information Sharing
We respect your privacy and limit sharing your information:
- We may share relevant project details with our trusted suppliers (such as Gentek, VWD, or Doorway Canada) ONLY when necessary to prepare your quote or order your products
- We share data with service providers who help us operate our website and business:
- Google (Analytics, Ads, Tag Manager) for website analytics and advertising
- Facebook for advertising and remarketing
- Hotjar for website improvement
- We will never sell your personal information to third parties
- We will never use your information for marketing unrelated to your inquiry
These service providers have their own privacy policies and may use your data according to their terms.
Data Retention
We retain your information only as long as necessary to:
- Complete your project
- Provide warranty service
- Comply with legal obligations
- Maintain business records
You may request deletion of your personal information at any time by contacting us.
Your Rights
You have the right to:
- Request a copy of the information we have about you
- Request correction of any inaccurate information
- Request deletion of your personal information
- Opt out of any communications
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your experience and help us understand how visitors use our site.
Types of Cookies We Use:
Essential Cookies
- Required for basic website functionality
- Cannot be disabled
Analytics Cookies We use the following services to understand website usage:
- Google Analytics – Tracks website traffic and user behavior
- Google Tag Manager – Manages website tracking codes
- Hotjar – Records user sessions to improve website usability
Advertising Cookies We use these to measure advertising effectiveness and show relevant ads:
- Facebook Pixel – Tracks ad performance and enables retargeting on Facebook
- Google Ads – Tracks conversions from Google advertising campaigns
Third-Party Tracking
These services may collect:
- Pages you visit on our site
- Time spent on pages
- Clicks and interactions
- Device and browser information
- IP address (may be used to determine general location)
Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. For more control:
- Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout
- Facebook Ad Preferences: https://www.facebook.com/ads/preferences
- Google Ad Settings: https://adssettings.google.com
Do Not Track
We do not currently respond to “Do Not Track” browser signals.
Embedded Content
Our website may include embedded content (such as Google Maps for our service area). These third-party services may collect information according to their own privacy policies.
Security
We take reasonable measures to protect your personal information. However, no internet transmission is completely secure. We encourage you to use caution when providing personal information online.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us:
Joel’s Replacement
Phone: 519-694-4273
Email: info@joelsreplacement.com
Consent
By using our website or providing us with your information, you consent to the collection and use of information as described in this privacy policy.
This privacy policy was last updated on January 1, 2025